Booking & Cancellation Policy

BOOKING & CANCELLATION POLICY

Thank you for choosing The Briers, 39 Middle Tollymore Road, Newcastle BT33 0JJ, operated by The Briers Newcastle Ltd. The terms below form part of your booking agreement, so please read them carefully and get in touch if anything isn't clear.

1. ROOM BOOKINGS

• Individual rooms are £89 a night Sunday to Thursday (Room 8 is £109), with a 1-night minimum. Until 3 January 2027 rooms can also be booked on Friday and Saturday at £119 (Room 8 £139); from then, Friday and Saturday nights are whole house only.
• Over Christmas, Easter and in July and August the house is let as a whole house only.
• Room bookings can be cancelled free of charge up to 7 days before arrival, unless you booked a non-refundable rate.
• Rooms are room only (no breakfast), with tea and coffee facilities in every room. Room guests can use the snug; the bar, dining room, kitchens, hot tubs and sauna are for whole-house bookings only.
• Bookings made through Booking.com, Expedia or Airbnb follow the cancellation terms shown on that site at the time of booking.

2. WHOLE-HOUSE BOOKINGS: PRICE & DEPOSIT

• The whole house is £800 a night Sunday to Thursday (1-night minimum) and £1,000 a night on Friday and Saturday (2-night minimum, £2,000 for the weekend).
• A deposit of 50% of the total stay cost is payable at the time of booking to secure your dates.
• The deposit is non-refundable, including in the event of cancellation, a change of plans or a reduction in guest numbers.

3. WHOLE-HOUSE BOOKINGS: BALANCE

• The remaining 50% is due no later than 4 weeks (28 days) before your arrival date.
• We will send a reminder, but it is the lead guest's responsibility to make sure payment is made on time.
• If the balance hasn't been received by 3 weeks (21 days) before arrival, the booking will be treated as cancelled, the dates released, and the deposit forfeited.

4. PAYMENT

• Payments are made to The Briers Newcastle Ltd by card or by bank transfer. Bank details are sent separately ahead of each payment.

5. CANCELLATIONS & DATE CHANGES BY YOU

• For whole-house bookings, the deposit and any balance already paid are non-refundable and cannot be transferred to other dates.
• If we are able to re-let your original dates, we will consider a partial refund at our discretion.
• If you do not arrive without prior notice, this is treated as a cancellation and payments made are forfeited.

6. CANCELLATION BY US

• In the rare event that we need to cancel your booking, for example due to fire, flood or a serious issue with the property, we will refund all monies paid.

7. SECURITY DEPOSIT (WHOLE HOUSE)

• A refundable security deposit of £200 may be requested 7 days before arrival for whole-house stays.
• It is refunded within a few days of departure, provided the property is left undamaged and doesn't need excessive cleaning.
• Deductions may be made for damage, misuse of the hot tubs, or failure to follow the house rules below.

8. QUESTIONS

• Email hello@thebriers.co.uk or WhatsApp +44 7366 905377.

HOUSE RULES & STAY INFORMATION

The following rules apply to all guests staying at The Briers and form part of your booking agreement.

1. CHECK-IN & CHECK-OUT

• Check-in is self check-in between 3pm and 8pm. Your door and key box codes are sent by WhatsApp and email on the morning you arrive. The Briers can be unmanned, with a self check-in process.
• Check-out is by 11am.
• Early check-in and late check-out can be booked in advance, subject to availability: £10 each for a single room, or £100 each for the whole house.

2. ROOMS & SHARED SPACES

• Room stays are room only. Breakfast isn't served, with tea and coffee facilities in the room.
• Room guests can use the snug. The bar, dining room, kitchens, hot tubs and sauna are for whole-house bookings only.

3. QUIET HOURS

• Quiet hours are 11pm to 7am. Please keep noise, including music and hot tub use, to a minimum during this time.

4. HOT TUBS (WHOLE HOUSE)

• Please shower before use, and don't enter the hot tubs wearing fake tan, oils or make-up.
• Guests use the hot tubs, sauna and grounds at their own risk.

5. SMOKING

• Smoking, including vaping, is not permitted anywhere inside the property.

6. DOGS

• Well-behaved dogs are welcome. Please let us know in advance. Any extra mess or damage may be charged.

7. ITEMS LEFT BEHIND

• Please check your room, bathroom and any shared areas before you leave. Anything left at the property is left entirely at your own risk.
• We are not responsible for items left behind. Rooms are cleaned and new guests often arrive the same day, so we cannot guarantee that a lost item will be found or kept.
• If we do find an item, we can post it back to you for a charge of £30 (covering postage, packaging and handling), payable before it is sent.

8. REPORTING ISSUES

• Please report any breakages or problems as soon as possible by WhatsApp on +44 7366 905377.

9. LIABILITY

• The Briers Newcastle Ltd accepts no liability for injury, loss or damage arising from use of the property or its facilities, except where caused by our negligence.
• We reserve the right to end a stay early, without refund, in the event of a serious breach of these rules.

10. GOVERNING LAW

• This agreement is governed by the laws of Northern Ireland.